IT Ops Lead

Our Helpdesk team is the foundation of the company’s internal IT infrastructure. We ensure secure access to resources, manage the device fleet, maintain network reliability, and support core corporate services, enabling teams across the organization to work efficiently and without interruption.

We are looking for a Helpdesk Lead who will take end-to-end ownership of this function: defining service standards, driving operational excellence, and automating routine processes to improve efficiency and scalability.

In this role, you will work across device fleet management for macOS, Linux, and Windows, identity and access management (IAM), asset lifecycle management, network infrastructure, and the administration of Google Workspace and Atlassian environments.

You will partner closely with Engineering, Security, and Leadership teams, playing a key role in building and maintaining a secure, reliable, and scalable internal IT environment that supports the company’s growth.

Responsibilities

Lead daily Help Desk operations and define the long-term strategy for the function, ensuring operational stability, SLA compliance, and service quality

Maintenance and monitoring of the corporate network equipment, access control systems, and overall network performance

Overseeing hardware lifecycle: procurement, setup, maintenance, and replacement

Management and optimization of corporate software licenses

Supervision of the configuration and support of macOS, Linux, and Windows environments

Standardization of onboarding/offboarding process

Develop the team through coaching, feedback, structured knowledge sharing and participation in hiring process

Collaborate with management and cross-functional teams on operational and improvement initiatives

Requirements

5+ years of experience in SysAdmin / IT Support / HelpDesk roles

2+ year of team leadership

Experience in process building, automation

Solid understanding of networking (VLANs, IPsec, DNS, etc.)

Strong experience with MacOS, Unix/Linux, and Windows administration

Hands-on experience with Google Workspace, Jira/Confluence, and Access Control Systems

Excellent troubleshooting, prioritization, and communication skills

IT asset management

English (B2)

Will be a plus

VoIP

Access Control Systems

Advanced proficiency in Jira and Confluence

We offer

Compensation for tax expenses of private entrepreneurs in Ukraine

Qualified assistance and support for Ukrainian private entrepreneurs

10 paid sick leave days per year

20 paid vacation days per year

Public holidays according to current Ukrainian legislation

Medical insurance for employees

Compensation for professional education and learning English

Compensation for a sports subscription or sports equipment