ICT Helpdesk Technician

Log, prioritize, and resolve helpdesk tickets promptly and professionally.

Provide friendly, clear technical assistance to staff and students of all ability levels

Deliver basic ICT induction sessions for new staff, students, and parents as required

Set up, image, configure, and maintain macOS and Windows 10/11 and tablets

Perform software installations, updates, security patches, and system troubleshooting

Manage peripherals: printers, scanners, webcams, headsets, and charging stations

Install, configure, and maintain interactive displays Emcotech, Hikvision in all classrooms

Troubleshoot data projectors, AV systems, and presentation equipment

Ensure all classroom technology is operational before the start of each school day

Support examination and online assessment technology setups

Administer user accounts, groups, and organizational units via Google Admin Console

Manage MacBook and mobile device enrolment through MDM

Support teachers with Managebac, Zoom, G Drive, and Sheets integrations

Support administrative staff using Outlook, OneDrive, and Word excels

Troubleshoot Microsoft 365 license, login, and application issues

Assist with Wi-Fi and wired network connectivity issues; escalate to senior IT when required

Maintain an accurate, up-to-date asset register of all hardware and software licenses

Assist with procurement requests, warranty claims, and equipment repairs

Strong written and spoken Azerbaijani, English and Russian

Ability to communicate clearly with an international community

Patient, approachable manner with a strong customer-service mindset

Ability to manage multiple priorities and remain calm under pressure

Ability to work both independently and as part of a collaborative team