ICT Helpdesk Technician

Department: Technology & Learning Resources

Employment Type: Full-time, On-site

Reports To: Head of ICT Department

Location; Baku, Azerbaijan

Language: Azerbaijani, English, Russian

Role Overview

The ICT Helpdesk Technician is responsible for providing first- and second-line technical support to students, teaching staff, and administrative personnel across all departments at the both campus area. The post-holder ensures the smooth day-to-day operation of classroom and office technology, maintaining the high standard of digital learning expected at European Azerbaijan School.

Key Responsibilities

Helpdesk & User Support

Log, prioritize, and resolve helpdesk tickets promptly and professionally.

Provide friendly, clear technical assistance to staff and students of all ability levels

Deliver basic ICT induction sessions for new staff, students, and parents as required

Set up, image, configure, and maintain macOS and Windows 10/11 and tablets

Perform software installations, updates, security patches, and system troubleshooting

Manage peripherals: printers, scanners, webcams, headsets, and charging stations

Install, configure, and maintain interactive displays Emcotech, Hikvision in all classrooms

Troubleshoot data projectors, AV systems, and presentation equipment

Ensure all classroom technology is operational before the start of each school day

Support examination and online assessment technology setups

Administer user accounts, groups, and organizational units via Google Admin Console

Manage MacBook and mobile device enrolment through MDM

Support teachers with Managebac, Zoom, G Drive, and Sheets integrations

Support administrative staff using Outlook, OneDrive, and Word excels

Troubleshoot Microsoft 365 license, login, and application issues

Assist with Wi-Fi and wired network connectivity issues; escalate to senior IT when required

Maintain an accurate, up-to-date asset register of all hardware and software licenses

Assist with procurement requests, warranty claims, and equipment repairs

Strong written and spoken Azerbaijani, English and Russian

Ability to communicate clearly with an international community

Patient, approachable manner with a strong customer-service mindset

Ability to manage multiple priorities and remain calm under pressure

Ability to work both independently and as part of a collaborative team

Essential Requirements

Minimum 2 years of ICT support experience, preferably in a school or educational institution

Proficiency in macOS , IOS and Windows 10/11 — setup, imaging, and day-to-day troubleshooting

Hands-on experience with interactive displays and digital projectors

Working knowledge of Google Workspace (Drive, Docs, Sheets, Slides, Meet, Forms, Sites)

Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel, PowerPoint)

Preferred Qualifications

Google IT Support Certificate or IT Support certification (CompTIA A+)

Experience with MDM platforms such as Jamf, Microsoft Intune, or any MDM

Familiarity with network troubleshooting tools and basic TCP/IP concepts

Knowledge of English or Russian is an advantage

If you are interested in applying, please send a cover letter with a CV addressing relevant qualifications and experience to the e-mail address in the Apply for job button.

CVs without cover letters will not be considered. In the subject line of your e-mail message, please mention the title of the position you are applying for. No information inquiries will be handled over the phone. Only short-listed candidates will be notified of the interview.