ICT Helpdesk Technician

Department: Technology & Learning Resources

Employment Type: Full-time, On-site

Reports To: Head of ICT Department

Location; Baku, Azerbaijan

Language: Azerbaijani, English, Russian

Role Overview

The ICT Helpdesk Technician is responsible for providing first- and second-line

technical support to students, teaching staff, and administrative personnel across all departments at the both

campus area. The post-holder ensures the smooth day-to-day operation of classroom and office technology, maintaining

the high standard of digital learning expected at European Azerbaijan School.

Key Responsibilities

Helpdesk & User Support

Log, prioritize, and resolve helpdesk tickets promptly and

professionally.

Provide friendly, clear technical assistance to staff and

students of all ability levels

Deliver basic ICT induction sessions for

new staff, students, and parents as required

Set up, image, configure,

and maintain macOS and Windows 10/11 and tablets

Perform software

installations, updates, security patches, and system troubleshooting

Manage peripherals: printers, scanners, webcams, headsets, and charging

stations

Install, configure, and maintain interactive displays Emcotech,

Hikvision in all classrooms

Troubleshoot data projectors, AV systems, and

presentation equipment

Ensure all classroom technology is operational

before the start of each school day

Support examination and online

assessment technology setups

Administer user accounts, groups, and

organizational units via Google Admin Console

Manage MacBook and mobile

device enrolment through MDM

Support teachers with Managebac, Zoom, G

Drive, and Sheets integrations

Support administrative staff using

Outlook, OneDrive, and Word excels

Troubleshoot Microsoft 365 license,

login, and application issues

Assist with Wi-Fi and wired network

connectivity issues; escalate to senior IT when required

Maintain an

accurate, up-to-date asset register of all hardware and software licenses

Assist with procurement requests, warranty claims, and equipment repairs

Strong written and spoken Azerbaijani, English and Russian

Ability to communicate clearly with an international community

Patient, approachable manner with a strong customer-service mindset

Ability to manage multiple priorities and remain calm under pressure

Ability to work both independently and as part of a collaborative team

Essential Requirements

Minimum 2 years of ICT support experience, preferably in a school or educational

institution

Proficiency in macOS , IOS and Windows 10/11 — setup,

imaging, and day-to-day troubleshooting

Hands-on experience with

interactive displays and digital projectors

Working knowledge of Google

Workspace (Drive, Docs, Sheets, Slides, Meet, Forms, Sites)

Familiarity

with Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel, PowerPoint)

Preferred Qualifications

Google IT Support Certificate or IT Support certification (CompTIA

A+)

Experience with MDM platforms such as Jamf, Microsoft Intune, or any

MDM

Familiarity with network troubleshooting tools and basic TCP/IP

concepts

Knowledge of English or Russian is an

advantage

If you are interested in applying, please send a cover letter with a CV addressing

relevant qualifications and experience to the e-mail address in

the Apply for

job button.

CVs without cover letters will not be considered. In the subject line of your e-mail

message, please mention the title of the position you are applying for. No information inquiries will be handled

over the phone. Only short-listed candidates will be notified of the interview.