ServiceNow ITSM Product Owner

We are looking for ServiceNow ITSM Product Owner.

Details:

Start: ASAP

End: 31.12.2026, extension possible

Workload: full-time

Location: remote, with occasional on-site travel; EU-based nearshore candidates preferred

Language: English; German is a plus

Rate: please share your expected hourly rate

About the project

A company in the telecommunications sector is enhancing its live ServiceNow platform and needs an experienced Product Owner to drive new features. The work starts with ITSM. You’ll guide the client’s internal Product Owner, the technical teams and the integration partner, and you’ll mentor a junior Product Owner.

What you’ll do

Lead the definition and delivery of new features and platform enhancements, starting with ITSM

Advise the internal Product Owner and technical teams on backlog prioritisation

Shape end-to-end processes and integrations, including ServiceNow–Jira handovers from L1/L2 support to L3 development

Turn business and operational needs into clear epics, user stories and acceptance criteria

Guide the integration partner’s work, especially on service assurance capabilities

Mentor the junior Product Owner and share your knowledge

What you bring

Extensive hands-on experience as a Product Owner for ServiceNow ITSM, with a track record of enhancements on a live platform

Deep practical knowledge of Incident, Problem, Change and Request Management, and how these are set up and connected in ServiceNow

Confidence to challenge requirements and proposed solutions, use standard ServiceNow features where possible, and steer teams towards maintainable solutions

Strong experience writing user stories from operational needs, managing priorities and validating delivered work

Solid understanding of service assurance and L1/L2/L3 support processes

Experience managing system integrators and coaching less experienced Product Owners

Telecommunications experience is a strong advantage