Microsoft 365 / Microsoft Entra Administrator (Managed IT Services)

We are seeking an experienced Microsoft 365 / Microsoft Entra Administrator or Managed IT Services provider to deliver ongoing administration, monitoring, and support for our Microsoft 365 environment.

Our Microsoft ecosystem has been fully implemented and operating successfully for over four years. It is a mature production environment with no major migrations or infrastructure projects planned. The primary focus is maintaining a strong security posture, ensuring operational stability, proactively monitoring the environment, and providing reliable end-user support.

We are looking for a long-term partner to help ensure the continued security, stability, and efficient operation of our Microsoft 365 environment.

ResponsibilitiesMicrosoft 365 Administration

Administer and maintain the Microsoft 365 tenant and Microsoft Entra ID

Manage user accounts, groups, administrative roles, guest users, managed identities, and service principals

Configure and maintain Multi-Factor Authentication (MFA), Conditional Access policies, password policies, and identity lifecycle management

Administer Microsoft Intune for device management and compliance

Manage Microsoft Defender for Office 365 and Microsoft Defender for Endpoint

Configure and maintain Microsoft Purview, including sensitivity labels, retention policies, and Data Loss Prevention (DLP)

Administer Microsoft Teams Phone, including auto attendants, call queues, licensing, and call routing

Security Monitoring

Monitor user access, permissions, and privileged accounts

Review Microsoft Entra ID sign-in activity and investigate suspicious authentication events

Monitor Microsoft Defender alerts and respond to endpoint security incidents

Monitor endpoint health and compliance

Manage email protection against phishing, spam, malware, and quarantine

Monitor data protection and compliance policies using Microsoft Purview

Identify security risks and recommend proactive improvements aligned with Microsoft security best practices

Endpoint & Device Management

Manage the complete device lifecycle

Coordinate hardware procurement and onboarding

Collect hardware hashes and provision new devices using Windows Autopilot

Enroll, configure, reset, wipe, and reprovision Windows devices

Manage Windows updates, patching, and endpoint compliance

Troubleshoot endpoint management and device-related issues

End-User Support

Provide ongoing support for Microsoft 365 services and Windows endpoints

Support Microsoft Office applications, Outlook, OneDrive, Microsoft Teams, and Teams Phone

Resolve day-to-day Microsoft 365, identity, and device-related issues

Assist users with authentication, licensing, and access requests

Reporting & Governance

Participate in regular service review meetings (currently held weekly)

Prepare regular reports covering:Identity and access management

Endpoint security and compliance

Microsoft Defender security status

Email security

Data protection and compliance

Microsoft Teams Phone environment

Recommend improvements to strengthen security, compliance, and operational efficiency

Required Experience

Microsoft 365 Administration

Microsoft Entra ID (Azure AD)

Microsoft Intune

Microsoft Defender

Microsoft Purview

Windows 10/11 endpoint management

Microsoft Teams Phone

Identity and Access Management (IAM)

Microsoft security best practices

Engagement Model

We are looking for a long-term partner who can provide ongoing administration and support under a monthly retainer or Service Level Agreement (SLA).

Please include in your proposal:

Scope of services

Monthly retainer

SLA and response times

Pricing model

Availability

Relevant experience managing Microsoft 365 environments