Technical Support Specialist (FinTech / BaaS)
- Location
- Remote
- Employment
- Full-time
- Level
- Junior specialist
- Category
- IT Support & SysAdmin
- Posted
Description
Looking to grow your career in FinTech or gain hands-on experience with payment systems?
We’re hiring a Technical Support Specialist to join a European Banking-as-a-Service (BaaS) product team.
This is a great opportunity to work with real-time payments, integrations, and client-facing technical support — and grow into a FinTech expert.
📌 What you’ll do
Communicate with clients via tickets and chat
Support payment gateway and transaction-related issues
Configure client integrations and system settings
Investigate and resolve technical issues
Escalate complex cases to the development team
Maintain documentation and internal knowledge base
🎯 What we’re looking for
Basic understanding of payments / card products (a plus)
Strong willingness to learn and grow in FinTech
Ability to prioritize tasks independently
Strong written communication skills
Russian — fluent, English — confident written (required)
Experience with APIs (Postman, Swagger) or willingness to learn
Experience with Jira or similar tools (a plus)
🎁 What the company offers
Fully remote work
Flexible schedule with fixed days off
25 days of paid annual leave + public holidays
Paid sick leave without strict limits
Equipment provided
Real growth in FinTech (payments, acquiring, integrations)
International team and collaborative environment
Apply at the source
This role was published by Unifiedfinance and listed via Djinni. Applications are handled there, not on this site.
Original posting: https://djinni.co/jobs/819666-technical-support-specialist-fintech-baas/