IT Support Specialist

We are looking for a proactive and motivated IT Support Specialist, who will work in a fast-paced environment of a growing DefTech company. This role keeps people working, systems documented, and IT operations efficient by covering the essential first-line tasks that allow the rest of the IT team to focus on scalability, automation, and infrastructure stability.

Main requirements:

• Experience working with Windows 11 and macOS (installation, configuration, and basic troubleshooting).
• Understanding of Active Directory principles: user account creation/deactivation, security groups, access policies.
• Basic knowledge of Microsoft 365 / Azure AD.
• Experience with VPN clients.
• Knowledge of configuring and maintaining network printers, drivers, and print queues.
• Ability to install and maintain user hardware (laptops, monitors, docking stations, peripherals).
• Basic diagnostic skills for hardware and software issues.
• Understanding of asset management processes: inventory, asset tracking, database maintenance.
• Basic understanding of networking technologies (TCP/IP, DNS, DHCP, VLAN).
• Strong customer service and communication skills; ability to explain technical issues in simple terms.
• Attention to detail, responsibility, and reliability.
• English level: Intermediate or higher — ability to communicate with users and read technical documentation.

Nice to have:

• Understanding of onboarding/offboarding processes for employees.
• Experience with Intune / MDM or similar device management systems is a plus.

We offer:

• Official employment in accordance with Ukrainian labor law.
• 24 working days of paid vacation annually.
• Paid sick leaves.
• Medical insurance.
• English language classes.
• Compensation for educational and training programs.
• Access to a corporate gym (launching soon).
• Team buildings and corporate events in a friendly and collaborative environment.