Helpdesk Intern

• Respond to and track end-user IT support requests;
• Provide first-level technical support for Windows 10/11 operating systems;
• Support users with Microsoft 365 applications, including Outlook, Teams, and OneDrive;
• Assist in troubleshooting common hardware, software, and network connectivity issues;
• Support the installation and configuration of computers, printers, and other office equipment;
• Provide onsite and remote technical support under the guidance of the IT team;
• Log, update, and monitor support requests through the IT ticketing system;
• Maintain IT asset inventory and equipment records;
• Assist with software installations, updates, and basic technical documentation;
• Participate in IT support and infrastructure-related projects;
• Escalate complex technical issues to senior IT staff when necessary;
• Support the day-to-day operations of the IT department.

Bachelor's degree (ongoing or completed) in Information Technology, Computer Science, Information Systems, or a related field;

Basic knowledge of Windows 10/11 operating systems;

Familiarity with Microsoft 365 services, including Outlook, Teams, OneDrive, and Exchange Online;

Basic understanding of computer hardware and peripheral devices such as printers and scanners;

Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN;

Basic understanding of Active Directory concepts and user authentication;

Basic knowledge of IT service management and ticketing systems is an advantage;

Familiarity with Linux operating systems, relevant IT certifications, or hands-on experience through university projects, personal labs, internships, or technical courses is considered an advantage;

Good communication skills, problem-solving abilities, and willingness to learn new technologies;

Ability to work both independently and as part of a team.

Note: Only shortlisted candidates will be contacted for further evaluation.

Please send your resume to [email protected] with the subject line "Helpdesk Intern".

We look forward to hearing from you!

Müraciət etmək üçün : [email protected]