Head of IT (internal infrastructure)/СIO

We are looking for a technical Head of Corporate IT who is ready to take full ownership of the corporate infrastructure strategy, budget management, and the transformation of access and security processes. In this role, you will lead a team of 35 engineers, build highly effective processes for the internal Help Desk team, improve the existing office infrastructure and service integrations, and own the global IT Procurement function, ensuring smooth operations and scalable growth across the business. Your ideas will have the potential to transform processes across the entire global company, helping the business achieve its strategic goals.

Responsibilities:

1. Identity & Access Management (IAM)

Develop and maintain a secure and scalable identity and access management strategy across the organization in close collaboration with Security team

Configure and manage authentication and access control mechanisms, including SSO, MFA, VPN access policies, and privileged access management

Drive implementation and improvement of Zero Trust and security-first infrastructure approaches

2. IT Service Management (ITSM) & Operational Processes

Build and improve transparent ITSM processes

Develop and maintain a strong service-oriented IT culture focused on operational excellence and user experience

Define and monitor SLA/KPI metrics, analyze team performance, and drive continuous improvements based on operational data

Automate routine IT operations

3. Infrastructure Management & Operations

Ensure stable, secure, and scalable operation of the company’s IT infrastructure

Manage hybrid infrastructure environments, including MacOS and Windows endpoints; Linux/Unix systems

Oversee enterprise networking infrastructure (LAN, VLAN, VPN, Wi-Fi, firewall)

Ensure high availability, business continuity, backup, monitoring, and disaster recovery practices

4. Leadership & Team Management

Build a high-performance engineering culture with strong ownership and accountability

Manage hiring, onboarding, mentoring, performance reviews, and professional development of technical leaders and engineers

Coordinate cross-functional collaboration with Security, Engineering, Infrastructure, and Business teams

Manage relationships with vendors, hardware providers, and external service partners

Plan infrastructure roadmap and ensure alignment between IT infrastructure and business goals

Requirements:

7+ years of experience in supporting IT infrastructure in large-scale, geographically distributed environments (1,000+ employees)

At least 2 years of experience in managing infrastructure and support engineering teams of 20+ employees

Experience working in high-availability, high-security international environments

Strong experience with vendor management, budgeting, procurement, and operational planning

Strong hands-on expertise in Linux/Unix Administration, macOS endpoint management, Windows infrastructure

Experience implementing and improving SLA-driven support processes

Strategic mindset with the ability to scale infrastructure together with business growth

Strong ownership mentality and high standards for operational excellence

Ability to structure ambiguous environments and drive operational improvements

Leadership approach based on collaboration, mentoring, and accountability

Nice to Have

Experience in FinTech, Trading, or high-load environments

Experience with Zero Trust architecture and modern IAM approaches

Scripting/programming experience (Python/Bash)

We offer

20 paid vacation days per year

10 paid sick leave days per year

Public holidays as per the company’s approved Public holiday list

Medical insurance

Professional education budget

Language learning budget

Wellness budget (gym membership, sports gear and related expenses)