Customer Infrastructure Engineer (Windows, Linux)

About the client

Our client is a software product company. Its platform helps cloud and managed service providers keep their Microsoft licensing accurate, stay ready for audits and control infrastructure costs across hybrid environments. In this role you will be the technical point of contact who helps customers get the platform running in their infrastructure and keeps it working.

Responsibilities

Onboard new customers and guide them through rolling out the platform's data collectors on their servers

Handle first and second line support requests through the ticketing system; customers expect a reply within minutes

Investigate issues: analyse logs, find the root cause and reproduce customer setups in a test lab

Diagnose connectivity between collectors and the central server: firewalls, proxies, open ports

Keep customers informed with clear, structured updates during troubleshooting and incidents

Explain technical problems and solutions to non-technical stakeholders

Requirements

Hands-on Windows Server administration: Active Directory, DNS, SQL Server, Exchange, SharePoint Linux administration experience

Experience with Hyper-V and/or VMware

Good networking fundamentals, especially firewall, proxy and port connectivity troubleshooting

Strong analytical and critical thinking skills

Customer-facing support experience and clear communication in English

Background at an MSP or system integrator, with exposure to many different customer environments, is a strong advantage

Nice to have

Basic knowledge of Azure, including hybrid server management and licensing scenarios

Basic understanding of CI/CD concepts

Basic Docker and Docker Compose skills

Experience with other platforms: Proxmox, KVM, Red Hat, OpenStack