IT Specialist

1+ year of professional, hands-on experience in IT support, help desk, IT operations, or a similar technical role

Working knowledge of Windows and PowerShell, including running commands, interpreting output, and reporting results accurately

Ability to read and review basic Python or PowerShell scripts

Upper-Intermediate English level, with the ability to provide clear updates on completed work, results, and outstanding issues

Ability to follow written procedures, document work accurately, and clearly report any issues or blockers

Knowledge of basic security practices, including least-privilege access, safe handling of credentials, and backing up before making changes

Attention to detail, a focus on accuracy, and the judgment to ask for help when needed

Ability to learn new tools and systems quickly, including the AWS console and macOS settings

Desirable:

Experience with AWS, Azure, or Google Cloud consoles

Basic networking knowledge, including IP addresses, DNS, and VPNs

Basic scripting skills in PowerShell, Python, or JavaScript

Experience with Jira or a similar ticketing tool

Familiarity with macOS, including System Settings, privacy permissions, and Terminal

Basic knowledge of Linux (Ubuntu)

Experience supporting executives or VIP users

Familiarity with backup tools such as MSP360 or CloudBerry

Key responsibilities and your contribution

In this role, you’ll support the executive’s technical environment and develop your skills across a range of systems and tools.

Provide Windows support and routine administration using PowerShell, command-line tools, and Remote Desktop

Follow documented procedures, verify results, and report progress, blockers, and outcomes clearly

Document each task, including actions taken, results, and supporting evidence

Use AI assistants to investigate issues, write and review scripts, and draft responses, verifying their output before use

Follow security procedures, use only the access required, protect credentials, back up before making changes, and check with Security before changing security settings

Track technical issues through to resolution, including during weekend shifts, working within documented procedures and escalating when guidance or approval is needed

Contribute to practical tools and automation for the executive’s projects, learning to use Claude and other tools as needed