Technical Support Specialist
- Location
- Remote
- Employment
- Full-time
- Level
- Junior specialist
- Category
- IT Support & SysAdmin
- Posted
Description
The Customer Support Engineer will focus on providing technical support and maintaining production operations. The specific requirements and responsibilities include:
The vacancy assumes a shift work schedule.
Job Requirements:
Proficiency in using PC. Ideally after QA courses
Background in Data Support (Tier 1+2); Tier 3 is an advantage.
Strong troubleshooting and problem-solving skills.
Excellent service orientation and communication skills.
English level at least B1.
Ability to work independently and as part of a team.
Key Responsibilities:
Problem Resolution:
Identify potential production issues and implement proactive solutions.
Troubleshoot technical issues and collaborate with teams to ensure resolution.
Customer Support:
Provide prompt technical support to end-users
Collaborate with R&D and product management to resolve client issues.
Production Coordination:
Develop and manage production schedules.
Adjust schedules as needed to accommodate changes or delays.
Stakeholder Communication:
Serve as the primary liaison between teams to ensure clear communication.
Notify stakeholders and clients of any delays or issues.
Apply at the source
This role was published by Solvits Solutions and listed via Djinni. Applications are handled there, not on this site.
Original posting: https://djinni.co/jobs/826557-technical-support-specialist/