Microsoft Infrastructure Engineer (MSP)

We are looking for a Microsoft Infrastructure Engineer with strong networking knowledge to join our MSP team and support SMB customers across the USA.

This is a hands-on technical role for an experienced L2/L3 engineer who is comfortable working in dynamic MSP environments, handling escalations, troubleshooting complex Networking, Microsoft infrastructure issues, and supporting multiple customers at the same time.

You will work directly with Networking, Microsoft cloud technologies, endpoint management, security, automation, and infrastructure operations while helping junior engineers with escalations and technical guidance.

Requirements

7+ years of professional IT infrastructure experience

Previous MSP experience

Strong English communication skills

Ability to work EST business hours

Comfortable working under pressure and managing multiple priorities

Strong troubleshooting and analytical skills

Ability to work independently in remote environment

Experience supporting SMB customers in production environments

Strong Technical Requirements

Microsoft 365 administration

Networking

Microsoft Intune / Endpoint Manager

Entra ID (Azure AD)

Exchange Online

Conditional Access

Microsoft Defender

Windows 10/11 administration

PowerShell scripting

Datto RMM

SharePoint Online & OneDrive

Teams administration

Active Directory & hybrid environments

DNS, networking, VPN troubleshooting

Security best practices for Microsoft environments

Nice to Have

Huntress

Cisco UCS

Autotask PSA

ITGlue

Azure infrastructure experience

Apple Business Manager

Okta

Microsoft certifications

Responsibilities

Support and maintain Microsoft-based customer environments

Handle L2/L3 escalations from Service Desk team

Troubleshoot complex endpoint, identity, and cloud issues

Work with Intune deployments, policies, compliance, and security baselines

Support onboarding and migrations for SMB customers

Maintain documentation and technical standards

Assist junior engineers with troubleshooting and guidance

Participate in infrastructure improvement initiatives

Work across multiple customer environments simultaneously

Support proactive maintenance and monitoring activities

What We Expect

MSP mindset and customer-first attitude

Ownership mentality

Ability to stay organized while managing multiple tickets/customers

Strong communication and documentation habits

Ability to make technical decisions independently

High attention to detail

Reliability and accountability

Work Conditions

Fully remote

B2B contract

EST timezone overlap required

Long-term cooperation

Competitive compensation based on experience

If you are an experienced IT Infrastructure engineer who enjoys solving real-world infrastructure problems and working with modern Microsoft technologies in MSP environments, we would love to talk to you.