IT Support Specialist (Helpdesk)

Position Overview

The IT Support Specialist is responsible for ensuring the reliable operation of the company’s computer network, end-user systems, hardware, and software. The role provides technical support, maintenance, inventory management for both on-site and off-site assignments.

Key Responsibilities

Assist the IT Infrastructure/Network team in the physical setup, cabling, and basic troubleshooting of network devices.

Ensure the continuous operation and technical maintenance of assigned hardware, systems, and applications.

Maintain hardware, software, and license inventories; prepare and update asset information records for newly acquired equipment.

Troubleshoot hardware and software issues on end-user computers and coordinate with vendors for warranty-related repairs and replacements.

Perform end-user data backup and restore operations in accordance with established company policies.

Install, configure, and connect end-user computers to the corporate network and domain; set up security settings and antivirus software.

Install, remove, and support operating systems, office applications, and related software on corporate computers.

Manage the inventory of IT consumables (cartridges, cables, peripherals) and ensure proper storage.

Perform routine IT maintenance and assigned information systems tasks during off-site assignments as directed by IT management.

Candidate Requirements

Degree or vocational education in Information Technology, Computer Engineering, or a related field

Minimum 1–2 years of experience in IT support, system support, or helpdesk roles

Knowledge of Windows operating systems, office applications, and basic networking concepts

Hands-on experience with computer hardware (PCs, printers, peripheral devices)

Understanding of antivirus solutions, endpoint security, and data backup practices

Experience in IT asset inventory management and technical documentation

Strong communication skills and ability to provide user support and training

Analytical thinking and problem-solving skills

English – technical level, Russian – preferred, Turkish is an advantage,

Interested candidates are requested to submit their CVs to the e-mail address in the Apply for job button with “Helpdesk” indicated in the subject line.

Note: Only shortlisted candidates will be contacted