IT Digital Operations Specialist

Job Description

• The IT

Onsite Specialist is responsible to provide day-to-day technical support

and ensure smooth IT operations across the organization. This role is

responsible for managing end-user support, maintaining IT infrastructure,

and ensuring compliance with corporate IT policies.

• Successful

Position holders are excellent communicators, enjoy solving problems, and

work well both independently and in a team.

Roles and Responsibilities:

• Provide

timely onsite and remote IT support to end-users, resolving hardware,

software, and network issues.

• Install,

configure, and maintain laptops, desktops, printers, mobile devices, and

other IT equipment.

• Support

user onboarding and offboarding processes, including account setup, access

rights, and equipment allocation.

• Monitor

and maintain local IT infrastructure, including servers, switches,

routers, Wi-Fi access points, and cabling.

• Administer

and troubleshoot Microsoft Windows, Office 365, and standard corporate

applications.

• Manage

IT asset lifecycle: procurement requests, tagging, tracking, and

decommissioning.

• Ensure

compliance with IT security standards, data protection policies, and

corporate governance requirements.

• Collaborate

with regional/global IT teams for escalated issues, projects, and system

upgrades.

• Maintain

accurate records of incidents, resolutions, and service requests in IT

service management tools.

• Conduct

IT trainings for end-users in English (covering tools, applications, and

IT best practices).

• Support

IT-related projects, including system rollouts, upgrades, and

infrastructure improvements.

Qualifications and Experience:

Bachelor’s

Degree in Information Technology, Computer Science, or related field (or

equivalent experience).

• 2–4

years of hands-on experience in IT support or similar roles.

• Strong

knowledge of operating systems (Windows, macOS) and Microsoft Office 365

suite.

• Understanding

of networking technologies (TCP/IP, LAN, WAN, Wi-Fi, VPN).

• Experience

with IT asset management and ticketing/service desk systems.

• Strong

troubleshooting, problem-solving, and analytical skills.

• Excellent

communication and customer service abilities.

• English

language proficiency at a minimum Upper-Intermediate level (both written

and spoken), with the ability to deliver user trainings in English.

• Industry

certifications (CompTIA A+, CCNA, ITIL, or Microsoft certifications) are

an advantage.