Helpdesk intern

PROSOL is looking for a Helpdesk Intern.

Location: Baku, Azerbaijan — on-site

Application deadline: 28.08.2026

Key Responsibilities

Respond to and track end-user IT support requests;

Provide first-level technical support for Windows 10/11 operating systems;

Support users with Microsoft 365 applications, including Outlook, Teams, and OneDrive;

Assist in troubleshooting common hardware, software, and network connectivity issues;

Support the installation and configuration of computers, printers, and other office equipment;

Provide on-site and remote technical support under the guidance of the IT team;

Log, update, and monitor support requests through the IT ticketing system;

Maintain IT asset inventory and equipment records;

Assist with software installations, updates, and basic technical documentation;

Participate in IT support and infrastructure-related projects;

Escalate complex technical issues to senior IT staff when necessary;

Support the day-to-day operations of the IT department.

Requirements

Bachelor’s degree, ongoing or completed, in Information Technology, Computer Science, Information Systems, or a related field;

Basic knowledge of Windows 10/11 operating systems;

Familiarity with Microsoft 365 services, including Outlook, Teams, OneDrive, and Exchange Online;

Basic understanding of computer hardware and peripheral devices such as printers and scanners;

Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN;

Basic understanding of Active Directory concepts and user authentication;

Basic knowledge of IT service management and ticketing systems is an advantage;

Familiarity with Linux operating systems, relevant IT certifications, or hands-on experience through university projects, personal labs, internships, or technical courses is considered an advantage;

Good communication skills, problem-solving abilities, and willingness to learn new technologies;

Ability to work both independently and as part of a team.

Application Process

Only shortlisted candidates will be contacted for further evaluation.

Please send your resume to hr@prosol.az with the subject line “Helpdesk Intern.”