Helpdesk

Provide technical support to the IT Department and management in the installation, configuration, operation, and maintenance of computer network hardware, devices, and infrastructure.

Ensure the continuous operation and technical maintenance of assigned hardware, systems, and applications.

Maintain hardware, software, and license inventories; prepare and update asset information records for newly acquired equipment.

Troubleshoot hardware and software issues on end-user computers and coordinate with vendors for warranty-related repairs and replacements.

Perform data backup operations in accordance with established procedures and ensure secure storage of backup media.

Install, configure, and connect end-user computers to the corporate network and domain; set up security settings and antivirus software.

Install, remove, and support operating systems, office applications, and related software on corporate computers.

Manage inventory of backup media and consumables, ensuring proper storage and protection.

Deliver user training on operating systems and office applications through classroom, on-site, and remote sessions; prepare training documentation.

Perform routine IT maintenance and assigned information systems tasks during off-site assignments as directed by IT management.

Degree or vocational education in Information Technology, Computer Engineering, or a related field

Minimum  2–3 years of experience in IT support, system support, or helpdesk roles

Knowledge of Windows operating systems, office applications, and basic networking concepts

Hands-on experience with computer hardware (PCs, printers, peripheral devices)

Understanding of antivirus solutions, endpoint security, and data backup practices

Experience in IT asset inventory management and technical documentation

Strong communication skills and ability to provide user support and training

Analytical thinking and problem-solving skills

English – advanced level, Russian – preferred, Turkish is an advantage,

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